Support for KJs

SO WHAT EXACTLY IS KARAOQ?

karaoQ is a mobile app and web platform. The mobile app is available for patrons and performs, and is free on Google Play and the App Store. The web platform for KJs is called KJConnect and allows KJs to:

  • Manage their digital songbook
  • Manage their karaoQ song requests in real-time
  • Accept mobile Tips and +BUMPS (paid advances up the queue)
  • Track Tips and +BUMPS hourly, by day, week, month, and year
  • Send push notifications to patrons following the venue, checked-in at the venue, or follow the KJ
  • Track followers/patrons from the karaoQ app

SO, HOW MUCH? ARE THERE ANY FEES OR  CHARGES FOR KARAOQ?

The app is free for patrons and performers. For KJConnect, we don’t charge a service fee or monthly subscription. We simply charge a fee of 25% of tip and +BUMP revenue received through the app. This covers things like account administration, servicing, and payment gateway processing. To learn more, visit our Pricing page.

HOW DOES KARAOQ WORK?

Patrons download the karaoQ app for free. They find where they want to sing, and when ready, they check-in to the venue. The patron then browses a digital songbook and can submit requests directly from the app into your queue.

WHAT IF PEOPLE DON’T HAVE A PHONE WITH THE ABILITY TO GET THE APP?

Login to your KJConnect or if a venue owner, login to your VenueConnect account to use our kiosQ app, a tablet-based kiosk, to allow anyone without a phone (or one able to run our app) to still engage with karaoQ. To learn more about kiosQ and other features that drive users to download the app and increase revenue, check out our Promote page.

 

WHAT IS THE EXTENT OF THE MARKET DATA WE CAN USE?

In addition to the optimization and automation of what was once a manual process, the KJ now has more control over his karaoke shows. The KJ will receive monthly data-driven dashboards that assist the KJ in making sound business decisions, while also being able to provide real-world captive audience content that they simply don’t have today. Remember, this is also available to the venue to allow direct-to-patron marketing and tracking of things such as patron dwell-time, number of return visits by a patron, and more.

WHAT INFORMATION DO WE GET FROM THE PATRONS USING THE APP?

The patron check-in or follow to the KJ via the free mobile app results in full name, email, mobile number, and birthday, as well as performance history.

WHAT IS A +BUMP?

A +BUMP is a paid (either via money or monetary value redemption) advancement up the queue to a position more desirable by the patron.

CAN I CUSTOMIZE BUMPS OR TURN THEM OFF?

Yes and No. Currently, KJs can utilize our web system to set limit how many BUMPS can be performed by a patron for a single hosted night of karaoke. As well, the KJ can define how much each move up 1 spot in the rotation costs. This cannot be turned off but can be set to 1 maximum BUMP per night for a pre-set amount per move up the queue.

HOW DO I GET PAID AS A DJ/KJ?

Upon logging into karaoQ KJConnect, when the KJ inputs their settings, they should fill in the ACH routing/account info and their full personal info so that we may establish their merchant account to begin receiving ACH deposits or PayPal transfers every 2-5 days directly from karaoQ.

HOW CAN PATRONS WITHOUT A PHONE STILL SEE THE ACTIVE QUEUE?

Yes. The queue can be shown on a large display screen (we provide the app called venueQ) that will show advertisements as well as the queue line.

 

HOW DO I UPLOAD MY SONGBOOK?

In your DJ account, you can manually upload a songbook in your settings. Or download our synQ client (available for PCDJ Karaoki / karaoQ360) that automatically syncs your songbook to karaoQ.com.

 

WHAT IF I GET A PAPER REQUEST FOR A SONG?

You can redirect them to either to download KaraoQ from Google Play or the App Store or at the kiosQ in the venue.

 

WHAT IF I NEED TO ADD/CHANGE VENUES WHERE I HOST KARAOKE?

You can manually do that in your DJ account settings from KJConnect. You can add, delete or change operating hours of venues you currently host karaoke at.

 

WHAT DJ/KJ SOFTWARE INTEGRATES WITH KARAOQ TODAY?

Currently PCDJ Karaoki integrates with KaraoQ today, in a fully-integrated solution we call karaoQ360

HOW DOES A KARAOQ USER FIND VENUES WITH KARAOQ?

The user will use location services on their phone to display the nearest karaoke bars to them.

WHAT ABOUT MUSIC? DO YOU OFFER KARAOKE MUSIC / VIDEOS FOR MY SHOW?

We offer a subscription based service called karaoke cloud pro that allows the subscriber to access a library of fully legal karaoke tracks. This is all part of the fully-integrated, commercial-use 100% legal and licensed product suite we call karaoQ360.

HOW DO I RECEIVE MORE UPDATES ABOUT KARAOQ?

You can stay up-to-date with karaoQ buy subscribing to our newsletter, or checking karaoQ.com often for the newest updates. You can also e-mail us at help@karaoq.com for anything relating to product features and support.

Please use the below guides and supporting docs to assist KJs with the karaoQ experience.